Team Lead - Rabat

Entreprise :

HCLTech is a global technology company, home to more than 223 000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8B. To learn how we can supercharge progress for you, visit hcltech.com.

We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America.

These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit hcltech.com/careers.

HCLTech 's Global Delivery center in Morocco was launched in 2022, currently developing our tech presence in Sala Al Jadida (Technopolis Rabat Shore).

HCLTech received "Feel Good" 2024 label at the 2024 Employer Brand ceremony for having a transparent communication around their corporate culture.

Poste :

About the Role

We are looking for a highly motivated Team Lead to oversee a global Distributor Onboarding Operations team. In this role, you will drive operational excellence by coordinating onboarding activities, ensuring distributor data accuracy, mitigating onboarding risks, and supporting stakeholders throughout the onboarding lifecycle.

This is an excellent opportunity for a people-oriented leader who thrives in a fast-paced, international environment and enjoys collaborating across functions to deliver exceptional operational outcomes.

Key Responsibilities

• Lead and manage the day-to-day activities and performance of the onboarding operations team.
• Oversee distributor data validation, tracking, and onboarding progress visibility.
• Proactively identify onboarding risks and drive mitigation actions.
• Coordinate operational support for Account Managers and key stakeholders.
• Ensure team readiness by providing access to required tools, systems, and resources.
• Partner with project managers to understand business requirements and delivery timelines.
• Optimize resource allocation to maximize team productivity and efficiency.
• Guide issue resolution efforts and ensure timely escalation of critical matters.
• Communicate project status, resource availability, and operational updates to stakeholders.
• Ensure compliance with internal processes, trainings, and administrative requirements.
• Conduct regular 1:1 meetings, coaching sessions, and performance reviews to support team development.

Profil recherché :

What We're Looking For

• Bachelor's degree (completed or in progress).
• Minimum 2 years of experience leading and managing teams.
• Strong planning, prioritization, and coordination skills.
• High attention to detail and commitment to quality.
• Excellent written and verbal communication skills.
• Experience working in global and cross-functional environments.
• Proficiency with Microsoft 365 applications, including Excel, SharePoint, Outlook, and Teams.

Nice to Have

• Experience with SAP S/4HANA, Salesforce, Cisco, or Order Management systems.
• Background in Order Management, Supply Chain, Service Delivery, or Operations.
• Experience supporting onboarding, enablement, or transformation programs.
• Understanding of networking fundamentals, including routing, switching, IP addressing, and network configuration.

Key Competencies

• Strong people leadership and team management skills.
• Customer-focused mindset with a commitment to operational excellence.
• Effective decision-making and problem-solving abilities.
• High emotional intelligence and collaborative approach.
• Proactive risk identification and escalation management.
• Ability to thrive in dynamic, fast-paced environments.
• Strong collaboration skills across geographies, cultures, and functions

Adresse de notre siège :

Traits de personnalité souhaités :

Respect des règles Volonté de persuasion Distance émotionnelle Ténacité Besoin d'action Travail en équipe Implication au travail Organisation